The workplace seeks to build and fulfill marketplace relationships. It secures revenue.
Is the character of marketing relationships similar to that in the workplace culture?
Workplace cultures resemble the character of the founder. Courage, vision, discipline, and endurance breath cultural standards into the employees of a business.
Oh, and one more trait…love.
Love may be taboo to a list of entrepreneurial or workplace character traits but its equally important. Love sets the tone of how a culture relates to one another and the customer. It drives out adversity. Scandalous behaviors and provoked tragedies cost poor creativity and collaboration. Unmet deadlines, employees that quit, and lost customers sets a cultural norm. But those outcomes don’t have to be the norm.
Norms define stability in the quest for revenue security. This new study supports reported abuse at 79% in small business, 71% in big companies. Data was collected with abuse defined as “ongoing and consistent management behaviors” including:
- Sabotaging work performance
- making success impossible
- Degrading a person’s character in front of peers
- Starting and feeding into rumors
- Blame-shifting mistakes on the innocent
- Appointing demeaning tasks below skill level
Now, let’s call out the elephant in the room: Millennials. Many business owners and managers point to Millenial’s as the major resource to current workplace problems. Forbes reported Millennial workplace behaviors are great when they aren’t being judged. Deloitte’s survey supports times are changing and the Millennial’s are leading.
This leaves two choices for workplace culture leaders: deny change, or be open to it.
The secret plot? Love.
Here’s four love aspects that work together for cultural stability and healthy norms:
TENDER LOVE Count the number of hairs on your colleague’s head.
Patience, time, and attentively separating each strand of hair would be necessary to accomplish this. The same goes to genuinely learn who a colleague is to their core. Judging behaviors is acting as knowing the hair count – or their life history.
Be compassionate. Forgive daily.
TOUGH LOVE Check your colleagues nose for danglers to sanctify what’s real.
Peacemaking is breaking down walls of falsehood to prevent dreadful outcomes. Not all issues noticeably dangle in eye’s view. The skill to see, detect, or identify an issue then gracefully letting it be known is of hero status.
Be honest. Support excellence.
SACRIFICIAL LOVE Serve colleagues when eye contact signals for support.
Fearlessly ask “how may I help you” to become a building block for growth. The sting of time and effort spent to help quickly dissipates with rewarded honor.
Be fulfillment. Surrender selfishness.
RADICAL LOVE Listen for the task goal, meet it, plus exceed it by a measure.
Impressing a non-retaliatory behavior into work ethics by going beyond the call of duty energizes the receiver and the giver. Adding a tenth (or more) beyond a colleagues request or expectation isn’t easy but it’s power brings tenderness.
Be humble. Motivate joy.
Courage, vision, discipline, endurance, and love character traits are interdependent to one another for healthy workplace relationships. There’s no room for abuse when love is a workplace trait.
Count hairs, check for danglers, make eye contact, and actively listen and share the results.
This post was a reflection on: Who You Are (When No One’s Looking), Choosing Consistency, Resisting Compromise by Bill Hybels